MotorEasy Reviews

The process of my alloy wheel claim was easy to do from submitting the information needed to the technician turning up to do the repair.
I have to say that the technician who did the job William Ellis from DWV was excellent, very professional, polite, explained everything and completed a fantastic job on my wheel. Thanks and well done William.

Terrible
Have been paying them for extended warranty cover for last many year but when it came to claim, they just ran away. Had to make many calls to reach someone who declined to pay for the faulty part. Lousy explaination saying, if car would have broken down on road and towed away, they would have paid. Terrible compnay to deal with. A bunch of crooks.

Update - Contact number and email has been sent to you. Also talked to your call center.

Really good experience. Amber Clements very patient and not pushy. Called me back when I asked, gave me time when I asked. Best gage of an experience is ‘would I employ the person’ and it’s a 100% yes.

Warning don’t waste money on Motor Easy extended warranty.

After paying my premium and needing to claim, Motor Easy do everything they can to run and hide from the customer. Even after paying for the most expensive policy they used time and excuses to void my policy. Dishonest and downright cowardly.

I got a response from RORY from Motor Easy, making out that it was a maintenance issue any excuse and will take your premium and never pay out.

As for battery cover I took out . My battery failed but said I wasn’t covered guess it was too often used…..

So I’ve found many other extended warranty on the market who have TRANSPARENCY not like Motor Easy.

Stay well clear, hope I’ve persuaded a few customers to stay clear. Will write again soon. If their was half a star I’d have picked that a full star is somewhat misleading.

Transit custom driver
Very disappointed customer
G.rae

Callum took customer service to another level with quick and knowledgeable responses. There were some none standard queries on my claim but he dealt with them promptly.

Good value cover offered to CRTI for new car. Additional discounts offered to cover other policies. Initial discount was also added to GAP and when added tyre as they are expensive fair discounts were added too. Easy to obtain cover reasonable at prices offered after discounts were competitive.

I found Jaydan Clements very helpful and a perfect sales advisor.

He has a very good product knowledge and responded all the questions very diligently.

He responded with all the queries promptly and called back immediately.

FULL MARKS TO HIM.

AN ASSET FOR MOTOREASY.

Customer service and the speed from beginning to payout is totally refreshing and reassuring, I thought this would be a lengthy process however this was not the case.
The name says it all, Motor EASY!

Thank you Daniel and the team

So far, my experience has been far from great.

My car requires a health check before the warranty is fully activated, this should be within 10 miles of my home.
The first attempt was booked 18 miles away. So, they rebooked it.

The second attempt was a local garage, but I arrived to find the car was not booked in.

The third attempt has again been booked in 18 miles away. So now I’m waiting for a fourth booking.

Motoreasy were however, very good at taking over £400.00 from me for a warranty which they have confirmed will not be fully active until the health check is complete.

It’s worth adding that the customer service experience is as poor as their health check booking procedure.

I obtained a quote online for gap insurance whilst I was in the process of shopping around. Ever since, they've been hounding me with daily calls and emails.

I don't believe I gave permission for this and I certainly don't appreciate it.

I have been having trouble with my vehicle since last may 2022 my vehicle has been to several garages since and the problem is still there in my opinion the garages used are not up to the job and not specialists as I would have expected motor easy have changed my for diagnostic reports and they haven’t refunded the cost I feel very let down and this problem is still ongoing

I have used Motor Easy for a few years for my GAP insurance and the whole process could not have been easier and when I needed to change cars they waived the cancellation fee and moved the remaining balance of my existing policy onto my new policy. I would not hesitate to recommend them for GAP insurance as they are much cheaper than main dealers

As a new-car buyer, I want the peace of mind of GAP insurance and use MotorEasy because the price and service are always far better than the dealer's own offer. Forunately, I've not had to claim but as my interactions have always been positive and the team on the phone easy to get hold of I hope that it'd be an easy process and dealt with as efficiently as the purchase. I've used them for my last three cars and I'll continue to do so - that's recommendation enough for me.

Very easy process. I paid for the replacement myself as it was urgent and had the fitter take all of the photos that were required.

These were easy to upload and my claim was processed within 24 hours and payment made within 72.

Very easy and great service from Rhys

Very happy with the cosmetic repair carried out by MotorEasy. The technician explained the repair options and carried out the paint repair expertly and to my total satisfaction. I have been impressed by all the MotorEasy colleagues that I have been in contact with during the claim process. All in all a very good experience.